HILTON MILES REWARDS PROGRAM TERMS & CONDITIONS

Last Updated: October  1, 2025

These Rewards Program Terms & Conditions (the “Rewards Terms”) govern your participation in the Hilton Miles Rewards Program (“Rewards Program”). By enrolling in or participating in the Rewards Program in any manner, you agree to be bound by these Rewards Terms. If you do not agree with any part of these Rewards Terms, you must not participate in the Rewards Program.

  1. INTRODUCTION & AGREEMENT TO TERMS

1.1 Scope of Rewards Program

These Rewards Terms apply exclusively to the Hilton Miles Rewards Program. They do not replace or supersede the general Platform Terms of Use governing your use of the Hilton platform, nor do they address data privacy issues, which are covered separately by our Privacy Policy.

1.2 Acceptance of Terms

By enrolling in, earning, accruing, or redeeming Hilton Miles, you acknowledge that you have read, understand, and agree to be bound by these Rewards Terms, including any additional terms and conditions incorporated herein by reference.

1.3 Eligibility

  • You must be at least 18 years of age and a resident of the United States to participate in the Rewards Program.
  • You must maintain an active Hilton Miles account in good standing.

1.4 Right to Modify, Suspend, or Terminate

Hilton (“Hilton,” “we,” “us,” or “our”) reserves the right to modify, suspend, or terminate the Rewards Program and/or the Hilton Miles Rewards Currency (“Miles”), in whole or in part, at any time and for any reason. We will endeavor to provide notice of any material changes, but we make no guarantees regarding the nature or amount of notice provided.

 

  1. EARNING HILTON MILES

2.1 Earning Methods

You may earn Hilton Miles (“Miles”) through various methods, including but not limited to:

  • Qualifying purchases using a Hilton product or partnered product.
  • Points transfers from a partner rewards or loyalty program.
  • Bookings made through Hilton’s travel portal or travel partners (e.g., flights, hotels, rental cars).
  • Shopping including on Hilton’s online shopping portal, through opt-in card-linked offers, browser extensions, promotional offers, partner incentives, and special campaigns organized by Hilton.
  • Other methods introduced by Hilton from time to time at our sole discretion.

2.2 Eligibility of Transactions

Not all transactions qualify for earning Miles. For instance:

  • Refunded purchases, chargebacks, or transactions deemed fraudulent by Hilton or its partners are ineligible for earning Miles.
  • Additional earning restrictions or limitations may apply based on specific promotional terms or partner agreements, such as partners with exclusions on certain merchants, products, and categories.

2.3 Audits and Adjustments

Hilton reserves the right to audit any Miles accrued and to revoke or adjust Miles in the event of errors, suspected fraud, or abuse of the Rewards Program. Any Miles erroneously credited to your account may be deducted at our discretion without notice or liability.

2.4 Negative Miles Balance

If, for any reason, your account reflects a negative Miles balance, Hilton reserves the right to bill you for the value of the negative balance at a rate of $0.02 per Mile. In addition, where permitted by applicable law, Hilton may also charge interest on the outstanding negative balance at a rate of two percent (2%) per annum, or the maximum rate allowed by law, whichever is lower. You agree to pay any invoiced amount within the time period stated on the invoice.

  1. REDEEMING HILTON MILES

3.1 Redemption Options

You may redeem your Miles for:

  • Flights, hotels, and other eligible travel services offered through the Hilton platform.
  • Additional products or services that Hilton may introduce in the future.

3.2 Dynamic Pricing

Hilton Miles utilize dynamic pricing, meaning the required Miles for flights, hotels, or other services may change at any time, based on various factors (e.g., demand, partner availability). Hilton does not guarantee a fixed redemption or monetary value for Hilton Miles and reserves the right to adjust redemption rates without prior notice.

3.3 Redemption Rules

  • Minimum Redemption Requirements: Certain redemption options may require a minimum balance of Miles.
  • Blackout Dates: Hilton does not impose blackout dates; however, availability may be subject to partner airline, hotel, or provider policies.
  • Finality of Redemptions: All redemptions and transfers of Miles are final, non-refundable, and non-reversible once confirmed.
  • Taxes & Fees: You are responsible for any applicable taxes, fees, or surcharges on redemptions.
  • Refunds: Bookings labeled as “non-refundable” cannot be refunded or reversed under any circumstances.

3.4 Chargebacks

As Hilton is not an airline or hotel operator for third-party bookings, no chargebacks are permitted for travel services booked through Hilton. If a refund is granted after Miles have already been credited and spent, those Miles will be deducted from the refund at a rate of $0.02 per Mile. If unused, they will simply be removed from your account.

3.5 Availability & Limitations

Redemption availability depends on third-party partners and may vary. Hilton makes no guarantee regarding continued availability of any particular flight, hotel, or service for redemption.

  1. EXPIRATION & ACCOUNT ACTIVITY

4.1 No Expiration

Hilton Miles do not currently expire based on account inactivity. You may maintain your Miles indefinitely, provided your account remains in good standing and you comply with these Rewards Terms.

4.2 Forfeiture of Miles

Hilton reserves the right to forfeit Miles if:

  • Your account is terminated or suspended for violations of these Rewards Terms or other applicable agreements.
  • We determine, in our sole discretion, that you have engaged in fraudulent or abusive activity.

  1. TRANSFERABILITY & RESTRICTIONS

5.1 Non-Transferable

Miles are non-transferable and intended solely for the individual who earned them. You may not gift, sell, trade, or otherwise transfer Miles to any other account or individual.

5.2 Prohibited Transactions

  • You may not engage in any activity to circumvent non-transferability (e.g., multiple accounts or third-party intermediaries).
  • Selling, trading, or exchanging Miles for cash or other consideration is strictly prohibited.

5.3 Violation Consequences

If Hilton determines you have violated this section, we may revoke Miles, suspend your account, or terminate your participation in the Rewards Program.

  1. FRAUD PREVENTION & MISUSE

6.1 Fraudulent & Abusive Activity

Prohibited activities include:

  • Artificially inflating Miles accrual through fake transactions.

  • “Manufactured spending” to generate Miles.
  • Exploiting system loopholes or errors.
  • Misrepresenting information or falsifying documents related to the program.

6.2 Right to Revoke & Terminate

If Hilton determines that you have engaged in fraudulent or abusive activity, we may:

  • Revoke or adjust any fraudulently earned Miles.
  • Restrict or terminate your access to the Rewards Program.
  • Pursue legal remedies as permitted by law.

  1. PROGRAM MODIFICATIONS & TERMINATION

7.1 Modifications

Hilton reserves the right to change any aspect of the Rewards Program at any time, including but not limited to:

  • Earning rates, promotions, and partner offerings.
  • Redemption values and costs in Miles.
  • Program tiers, rules, or eligibility.
  • Transfer partners or ratios.
  • Addition or removal of partners or merchants.

7.2 Program Termination

Hilton may suspend or terminate the Rewards Program at any time without liability. In the event of termination, Hilton may—but is not obligated to—provide a final redemption window.

7.3 Notice of Changes

Where feasible, we will provide advance notice of material changes or termination via email or postings on our website. However, Hilton makes no guarantee regarding the nature or amount of notice.

  1. DISCLAIMERS & LIMITATIONS OF LIABILITY

8.1 No Warranties

The Rewards Program is provided “as is” and “as available” without warranties of any kind, express or implied.

8.2 Program Availability & Value

Hilton does not guarantee uninterrupted operation or fixed redemption values. Redemption rates and partner offerings may change at any time, and Hilton is not liable for any perceived devaluation or lost benefits.

8.3 Third-Party Services

Hilton is not responsible for:

  • Errors in pricing or availability from partners.
  • Losses from travel disruptions or cancellations.
  • Actions or policies of any third-party providers.

8.4 Limitation of Liability

Hilton’s total liability for all claims related to the Rewards Program shall not exceed the total fees you have paid to Hilton in the six (6) months preceding the event or $100, whichever is greater. Hilton shall not be liable for any indirect or consequential damages, including lost profits.

  1. GOVERNING LAW & DISPUTE RESOLUTION

9.1 Governing Law

These Rewards Terms are governed by the laws of the State of Puerto Rico, without regard to conflict of law principles.

9.2 Mandatory Arbitration

All disputes shall be resolved by binding arbitration administered by a recognized arbitration provider. You waive the right to a trial by jury.

9.3 Class Action Waiver

You agree to bring disputes on an individual basis only and waive any right to participate in a class action.

9.4 Injunctive Relief

Hilton may seek injunctive or equitable relief in any competent court to protect its intellectual property or prevent irreparable harm.

 

  1. CONTACT INFORMATION & SUPPORT

10.1 Customer Support

For questions or support regarding these Rewards Terms or your Hilton Miles account, please contact:

  • Email: support@hiltonmiles.com
  • Mail: Hilton Financial Services LLC ., Attn: Legal Department, 2601 N Hullen St Suite 243 Metairie LA 70002 

10.2 Notices

Hilton may send notices to you via your registered email address, postal mail, or prominent postings on the Hilton website or within your account dashboard.

ACKNOWLEDGMENT & ACCEPTANCE

By participating in the Hilton Miles Rewards Program, you acknowledge that you have read, understand, and agree to be bound by these Rewards Terms. If you do not agree, you must not participate in the Rewards Program.